- Help Center
- Help Center
- Shipping & Tracking
- Refund & Return
- Customs & Tax
- Affiliate Program
- Review Rewards
- Shopping Guide
- Forget Password
- About Account
- Coupon Code
- New Users' Special Price
- Drop Shipping
- Shipping & Tracking
- Shipping Methods
We now support two kinds of delivery methods.
1.Standard Shipping - Free shipping for item amount over USD$20.00. Otherwise, you need to pay USD$3.00 for shipping fee.
Common standard shipping methods: CN E-Packet, Singapore Airmail, Netherlands Airmail, BE Packet, LWE, etc. We will choose the most suitable shipping method according to your country.
United States, United Kingdom, Canada, Australia, Israel, Japan, Saudi Arabia, Austria, Denmark, Finland, France, Hungary, Ireland, Norway, Poland, Portugal, Russia, Switzerland, Ukraine, New Zealand
Netherlands, Mexico, Algeria
Belgium, Germany, Greece, Italy, Spain, Sweden
2.Express Shipping - you need to pay USD$30.00 for shipping fee.
Common express shipping methods: DHL, EMS, CDEK, etc.
- Tracking Your Order
Your parcel will be sent out with a tracking number, with which you can track your parcel all the way till it’s delivered. If you still have any questions about the delivery, you can always contact us with email@example.com for the update of your order.
- Refund & Return
- 7 Days Money Back Guarantee
- We have a 7-day-money-back guarantee on all our products from the date you received it without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding actual shipping fees already incurred. Please note that returned parcel would have clearance risks and related fees when arrives in China. If so, we have to deduct the fees from the refund. Hope you can understand.
Parts not covered by standard warranties:
Disposable electronic cigarette including but not limited prefilled cartridges, e-juice and all clearance items.
Consumables including but not limited to ink, depletion of disposable or primary batteries, etc.
Parts naturally exposed to tear and wear including but not limited to screen protectors, cases, etc.
Damages or degradation caused by improper operations including but not limited to torn cables, blown fuses, bricks due to installation of custom firmwares, etc.
Wearable products cannot be returned once they are used or have tags removed.
Products with sealed packaging must have their seals intact.
- 3 or 6 Months Warranty
- We have certain guarantee period for our products from the date of delivery, e-cigs batteries and MODs usually come with 3 or 6 months warranty, please check the guarantee section in item description carefully.
- What can I do if my item was DOA (dead on arrival)?
We feel very sorry for the defected item you received. Though we have an extensive testing before shipping, we can't 100% avoid this problem. After you receive your order, please test them first. If you receive any broken item, please contact us within 48 hours, we will try our best to get it squared away.
- How do I send back the broken items?
Normally we don't demand our customers to send back the broken items to save your shipping fee and offer more efficient after-sales service. Please note that some brands require S/N (serial number) before providing replacements. We recommend you to keep the package after you get the parcel, or take a picture of SN before you discard it. If your items are broken unfortunately, please contact us via message or email (firstname.lastname@example.org) ASAP with following information:
Video/video link or picture:
1) Video/video link or picture must be straight to the point and show the problem clearly.
2) Serial Number for electronic cigarette product is a must. According to Aspire, VOOPOO and Innokin's requirement, all their items also require security number.
- Do you provide any envelop or postage?
- We don't provide any envelop or postage for returned items. Please do confirm our receiving address with us before you post back broken items, or we will not be responsible if they are lost. Though we suggest our customers choosing cheapest airmail to post back broken items to save your costs, we are not responsible for lost parcels. You'd better use registered airmail or express shipping if you need to return many items together. Hope you can understand.
- Items missing from package?
We have the confidence that each order is proceed in a fast and correct way. Each order is inspected by at least 3 workers. We record the order, weight information. We take picture before shipping for some special orders. However, sometimes mistake occures, we are always sorry for such cases, we will work hard to make sure that you become a satisfied customer. Please don't throw away the package list attached in your parcel before you are sure that you have received all your items. And contact us via message or email, we will reply you within 24 hours in bussiness day.
- Customs & Tax
- Can I buy e-cigs without custom clearance problem？
Firstly, the customer is responsible for all customs issues including tariffs, taxes, import laws and item seizures in destination country. Because of the relative novelty of the technology and the possible relationship to tobacco laws and medical drug policies, e-cigarette legislation are currently pending in many countries. We appreciate you doing a research about import risks on your local country firstly.
- How are tax and customs duties handled?
We don't charge any sales tax or export duties. However, if the package is checked by your country's customs office when the item arrives in your country, customers are responsible for import duties, tariffs, and taxes. We are not responsible for products being confiscated by the Customs in your countries. All customers are responsible to check with your local Customs office for any potential import taxes, duties, and tariffs.
- Can you help me to clear customs?
Generally, we don't declare any parcel as "e-cigarette", we declare an unrelated name, we don't attach any proforma Invoice in the parcel. We also mark a lower value to avoid tax. For small orders, we mark around US$13, for larger orders, we mark no more than US$150. If you want us to mark certain amount, feel free to leave an order message before you submit your order.
Generally, there will be a package list inside the parcel. It is a complete list of items we sent, it will also instruct you how we packed. This package list can be removed if you leave an message or payment note to remind us of it.
If you have special packing or declaration instructions, please leave an message in order message box or payment note to let us know, we would like to follow your instruction and we will also give you our suggestion.
- My order was held by customs?
We are so sorry to hear it. If your customs need us to offer pro-forma invoice to clear customs, please contact us, we will send you as soon as possible.
If your order was refused by them unfortunately, please contact us with your order number, meanwhile, please require them to return the parcel to the sender in the same tracking number, it won't cause any costs to you. As soon as we receive your parcel, we will refund you the goods cost or re-ship your order on receiving your shipping fee.
- Affiliate Program
- Affiliate Program
- Welcome to BuyBest Affiliate Program!
BuyBest, founded in 2017, the competitive online shop focuses on e cigs, small consumer electronics like Bluetooth speakers, mini cameras. We choose every product elaborately, to guarantee the top quality and low price for our customers. We offer free international shipping and quick customer services.
Here is why you should be a BuyBest Affiliate Partner:
- Generous Commission Rate on all products, commission is 10%
- Estimated average sale is approximately $55 with high conversion rates
- Program is completely free
- Quick and easy set-up process
- Cookie duration of 30 days
- Updated free product feeds
- Web based tracking and reporting
- Register and join our affiliate program in shareasale.com.
- Add our link or banner to your website
- Customers click on the link/banner and make a purchase on our site
- You get the commission
BuyBest affiliate program is available via Shareasale.com which is our third-party program administrator. We offer competitive incentives for all affiliates. If you do not already have a Shareasale Account, simply sign up to join BuyBest Affiliate Program, it's completely free!
Any question about affialite program, Contact us at: email@example.com
- Review Rewards
- Review Rewards
Write High-Quality Product Comment on buybest, We Reward - Method one
Buybest loves to hear every shopper’s feedback, to help us improve. In order to encourage high-quality product comment, we do a campaign.
How to join in:
1. Order any one product on our site.
2. When you receive the product, you need to write a comment about it at our product page with 4 real shots. Comment with 200+ words we will reward $5 gift card. The gift card can be used at our store with no minimum consumption limit;
3. When your comment is uploaded, it will be pending for review. At this moment, you can email to firstname.lastname@example.org, telling us which reward you prefer, gift card or points.
4. When your comment is approved, we will give a reward to your buybest account immediately. Plz, check then.
1. Your comment must be original, cannot copy any content from our store or other sites.
2. No language limit.
3. You can write your real user experience on the product or our website, etc.
1. If you don’t want to write a long comment, welcome to leave a short comment and get points.
2. Welcome to comment with pictures. Additional 10 points will be sent to you if you comment with pictures.
3. Buybest has the right to change terms. This campain could terminate in the future, plz hurry up to comment. We will reward all approved comments.
4. The reward value cannot exceed the price of what you bought items on buybest.
5. One can only get a gift card once for one product.
sahokm has got $10 gift card on 2018.12.01 reviewed 225W SMOK X-Priv TC Kit
micho2505 has got $10 gift card on 2018.12.04 reviewed 225W IJOY Captain PD1865 TC Mod
MIHAI38 has got 25 gift card on 2018.12.04 reviewed GeekVape Zeus Dual RTA Atomizer
MIHAI38 has got $10 gift card on 2018.12.05 reviewed Eleaf iJust S Skin Silicone Case
MIHAI38 has got $10 gift card on 2018.12.10 reviewed Eleaf iJust S Kit 3000mah
Francisco has got 25 gift card on 2018.12.07 reviewed GeekVape Athena Squonk Kit
Francisco has got 25 gift card on 2018.12.07 reviewed Asmodus Voluna V2 RTA
Francisco has got 25 gift card on 2018.12.11 reviewed Digiflavor DROP RDA Atomizer
Francisco has got 25 gift card on 2018.12.17 reviewed Asmodus Dawg RTA Tank
MIHAI38 has got 21 gift card on 2018.12.17 reviewed Remote Network Wifi Camera
Valery has got $10 gift card, $15 gift card on 2018.12.21 reviewed CUBIS Pro Tank
SeBoSS has got $10 gift card, $15 gift card on 2018.12.29
szandor66 has got $10 gift card, $15 gift card on 2019.01.08 reviewed Augvape Druga VW mod
MIHAI38 has got $10 gift card, $15 gift card on 2019.01.14 reviewed Smok Species Kit
MIHAI38 has got $10 gift card, $15 gift card on 2019.01.21 reviewed Smoant Naboo TC Mod
MIHAI38 has got $10 gift card on 2019.01.21 reviewed Blutooth Speaker
MIHAI38 has got $10 gift card, $15 gift card on 2019.01.21 reviewed Blutooth Speaker
MIHAI38 has got $10 gift card, $15 gift card on 2019.01.21 reviewed Car Charger
MIHAI38 has got $10 gift card, $15 gift card on 2019.01.21 reviewed LED Alarm Clock
Floxxythehero has got $10 gift card, $15 gift card on 2019.01.21 reviewed Smok Mag TC Kit
Floxxythehero has got $10 gift card, $15 gift card on 2019.02.12 reviewed CARRYS Green Subohm Tank and SMOK G320 Marshal Mod
kgegekgege has got $10 gift card, $15 gift card on 2019.02.12 reviewed 225W SMOK MAG TC Kit
Gergo2K has got $10 gift card, $15 gift card on 2019.02.15 reviewed 160W Smok V-Fin Kit
hiteshjuneja has got $10 gift card, $15 gift card on 2019.02.18 reviewed Artery PAL Mini Kit
DinoMemic has got 500 points on 2019.02.22 reviewed 225W SMOK X-Priv TC Kit
JollyFreak has got $10 gift card, $15 gift card on 2019.02.25 reviewed Vaporesso Tarot Nano TC Starter Kit
Floxxythehero has got $10 gift card, $15 gift card on 2019.4.16 reviewed 225W Vapeonly Captain PD1865 with Captain Mini Tank
Gergo2K has got $10 gift card, $15 gift card on 2019.4.16 reviewed 225W SMOK X-Priv TC Kit with TFV12 Prince Tank
Share shopping experience on your channel, Get Rewards - Method Two
We lay emphasis on your reviews/comments/opinions/shopping experiences on our products/our site/anything releated with buybest, because this could make us grow and improve better.
How to Join?
Simply post your honest story about buybest.com, long or short, onto your channel, website, forum or blog. Any platform is OK! Easy! To name a few:
Facebook/VK groups, e-cigarette forums, Instagram, Blogs, mysku.ru, Coupon/deal websites
Note: your review post must contain our link: https://www.buybest.com or product link or buybest.com text. Your post needs to have views/comments.
How to get rewards?
Send your review/comment links and screenshot as a proof to email@example.com. Your submission will be checked and we’d give a reward from $2 to $40 to you, via your buybest account.
We’d love to send FREE Samples to your door to superior reviewers.
We’d reply your emails within 2 business days. And process the reward within 4 business days after receiving your first email.
Affiliates, Dropshippers and other partners are not eligible for this event.
Group buying shares are not eligible.
We have the right to give you different value, mainly based on your reviews' views, shares, comments, etc.
Not every review application will receive a reward.
Bancoran reviewed 86W Tesla Punk VW Mod
TROPiCALViBES reviewed Arctic Dolphin Anita
Chrissyboig87 reviewed Revenger kit by Vaporesso
only_cth reviewed Eleaf iPower TC Battery MOD
DONGKANG reviewed Tarot Nano Kit