- Help Center
- Shipping & Tracking
- Refund & Return
- Customs & Tax
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- What can I do if my item was DOA (dead on arrival)?
We feel very sorry for the defected item you received. Though we have an extensive testing before shipping, we can't 100% avoid this problem. After you receive your order, please test them first. If you receive any broken item, please contact us within 48 hours, we will try our best to get it squared away.
- Do you provide any envelop or postage?
- We don't provide any envelop or postage for returned items. Please do confirm our receiving address with us before you post back broken items, or we will not be responsible if they are lost. Though we suggest our customers choosing cheapest airmail to post back broken items to save your costs, we are not responsible for lost parcels. You'd better use registered airmail or express shipping if you need to return many items together. Hope you can understand.
- Items missing from package?
We have the confidence that each order is proceed in a fast and correct way. Each order is inspected by at least 3 workers. We record the order, weight information. We take picture before shipping for some special orders. However, sometimes mistake occures, we are always sorry for such cases, we will work hard to make sure that you become a satisfied customer. Please don't throw away the package list attached in your parcel before you are sure that you have received all your items. And contact us via message or email, we will reply you within 24 hours in bussiness day.