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- Can I buy e-cigs without custom clearance problem？
Firstly, the customer is responsible for all customs issues including tariffs, taxes, import laws and item seizures in destination country. Because of the relative novelty of the technology and the possible relationship to tobacco laws and medical drug policies, e-cigarette legislation are currently pending in many countries. We appreciate you doing a research about import risks on your local country firstly.
- How are tax and customs duties handled?
We don't charge any sales tax or export duties. However, if the package is checked by your country's customs office when the item arrives in your country, customers are responsible for import duties, tariffs, and taxes. We are not responsible for products being confiscated by the Customs in your countries. All customers are responsible to check with your local Customs office for any potential import taxes, duties, and tariffs.
- Can you help me to clear customs?
Generally, we don't declare any parcel as "e-cigarette", we declare an unrelated name, we don't attach any proforma Invoice in the parcel. We also mark a lower value to avoid tax. For small orders, we mark around US$13, for larger orders, we mark no more than US$150. If you want us to mark certain amount, feel free to leave an order message before you submit your order.
Generally, there will be a package list inside the parcel. It is a complete list of items we sent, it will also instruct you how we packed. This package list can be removed if you leave an message or payment note to remind us of it.
If you have special packing or declaration instructions, please leave an message in order message box or payment note to let us know, we would like to follow your instruction and we will also give you our suggestion.
- My order was held by customs?
We are so sorry to hear it. If your customs need us to offer pro-forma invoice to clear customs, please contact us, we will send you as soon as possible.
If your order was refused by them unfortunately, please contact us with your order number, meanwhile, please require them to return the parcel to the sender in the same tracking number, it won't cause any costs to you. As soon as we receive your parcel, we will refund you the goods cost or re-ship your order on receiving your shipping fee.