- Help Center
- Shipping & Tracking
- Refund & Return
- Customs & Tax
- Affiliate Program
- Review Rewards
- Can I add an item to my order?
- Sorry we can't revise the order after paid. Placing a new order for adding new item is best solution. You can either let the new order ship separately, or request to combine your two orders.
- Can I change my address for my order?
- Yes, you can change the shipping address anytime before an order gets packaged. Please contact via message firstly.
- How to check my order status?
- You can obtain your order status and waybill number directly at "My Account" after shipped. You will also received emails from us regarding the processing of your order.
Once your order request has been received, we will send you an "Your order has been shipped | Buybest" email. Once you complete the payment, you will receive an email from PayPal to inform you. Within 24～48 hours of your order being shipped, you will receive a "Your order has been created | Buybest" with your tracking number.
- Haven't receive notification mail of my order?
- If you did not receive the notification mail, please do as follows:
1. Check the inbox of your registered email and make sure it’s not in SPAM;
2. Please contact us and we'll solve it for you.
- How to cancel my order?
- Generally, we ship all orders within 48hours (90% within 24hours) in working day. You can sign into "My Account" to check your order status anytime.
If you order is "Pending", you may email us your order number, we will cancel it and fully refund you ASAP.
If your order has already been shipped, we do suggest you accept it. The returning parcel may cause more fees than its value. Thanks for your understanding.
- When will you send out presale orders?
- The shipping time of the presale orders will be based on the arrival time and the payment sequence of the presale products. Usually, it will take us about 10-30 days to send out the presale orders.
By the way, any orders which contain presale products belong to presale order.
- What’s point?
- The point on BuyBest.com refers to the virtual currency on the platform, which is mainly used to exchange physical gifts and cash coupon in the Points Mall.
- How to get points?
- Points can be obtained through the following actions:
1. You can get 10 points for daily check in, please click here to sign in.
2. Place orders and receive items. Your points are accumulated according to your payment amount of actual orders.
3. Comment on orders. You will get corresponding points if you leave feedback for your orders.
4. Comment with pictures. Additional 10 points will be sent to you if you give feedback with pictures.
5. Invite your friends to register and put an order on Buybest, you will receive 500 points. Please click here to check it.
More ways to get points will come soon.
- What’s the status of your points?
- There are three status of points: Available, Expired, Used.
- How to exchange gifts with your points?
- Ensuring that your points are sufficient, you can select the items that you want, click "Exchange".
Your items will be put in the form of Limited Gift Coupon in your account. You can check your gift coupon in "My Account" > "My Coupon". It can only be used together with your order. Notice: Coupon has a period of validity, so please use them asap. Thanks!