- Help Center
- Shipping & Tracking
- Refund & Return
- Customs & Tax
- Affiliate Program
- Review Rewards
- Manufacturer Authorization
- BuyBest.com promises that all products we offer are 100% original, not fake ones. You can check the official authorization certificates as below:
- E-Cigarette Problems and Troubleshooting
When you start to use electronic cigarette, it will take you some time to deal with all problems from installation to maintenance. If things goes wrong with your e cigarette, how can you fix it? Especially the most common problem such as your battery can not work, it seems easy to deal with the issue. But in fact no practice means you can not make clear what to do next. Here is the checklist for you to fix battery problems.
Is your eCig battery charged and cleaned?
When the charge is used up, please do not forget to charge your e-cigarette battery. It will take about 3 hours to plug your battery in for charging and you have to wait until the light turns green.
If batteries lack of connection to atomizer, cartomizer or clearomiser or cause a short, the most possible reason is that too much e liquid is filled into atomizer and causes e juice leaking or no vapor. Use an ear bud dipped in alcohol to clean liquid puddle in the battery once every two weeks.
Don’t forget to clean your battery if your battery can not hold charge as used to be or have to draw harder to get it work.
Do you turn on your e-cigarette battery?
If your battery is charged but still can not light on when pressed, your battery may be turned off. E cigarette battery offers an “On/Off” mode to avoid accidental discharge when you put e cigarettes on your pocket, wallet or luggage. You can press the battery button five times in successive way in order to turn on or off the battery.
Is your battery flashing?
That’s a common question. This is mostly caused by over tightening your atomizer or charger to push down the central pin of battery. And the battery will lose connection with your cartomizer.
The simple way to deal with this problem is to remove cartomizer and check the thread end of your battery carefully and use a cocktail stick or paper click to raise the center pin gently. And then screw cartomizer back.
Please try to clean your atomizer first using the Guide Here. If you put your atomizers away for several months and they can't perform well when you begin to use them, please firstly try to clean your atomizers completely. It is quite useful.
Firstly, check our item description to see whether it has special function, for example, 5-click protection.
Secondly, try to charge the battery for a while. Though the factory has charged, it may be lose power in warehouse or during transit.
3. Atomizer & Battery
Meanwhile, sometimes the battery and atomizer aren't so flush with each other, you will need to adjust their terminal connection. The atomizer terminal may have been pushed down in the rubber seat so it isn't reaching the battery terminal. Please try using a bamboo skewer and wiggling the atomizer brass terminal out of its rubber seat carefully a little bit by sticking the pointed end in the atomizer hole, then do the same with the battery.
We tried our biggest effort to offer detailed description in product page. We appreciate your also having a check to see whether we have mentioned some tips in product page. We appreciate any time and effort taken to attempt fixing these issues before contacting us. If the above doesn't work, please feel free to send an message or email to contact us within 48 hours, we will respond as soon as possible to assist in resolving your issue.
- What currency are BuyBest prices displayed?
- All price listed on our website are in US dollars. If your home currency is not US dollars, please note that your credit card issuer or bank does the final conversion. The rates that your bank uses are not controlled by BuyBest.
If you would like to find out the actual conversion rates, please call your credit card issuer or your bank.
- Which payment options do you accept?
- Now BuyBest.com only accepts customers to pay US dollars through PayPal payment method. With PayPal, you may pay via MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card). These are all automatically performed by PayPal. You do not need to do any extra work. The checkout process is familiar and industrial standard.
When you checkout via PayPal, BuyBest.com only sees the shipping address you specified in PayPal and optionally a telephone that you explicitly wish to share with us.
Our PayPal account: firstname.lastname@example.org.
We are keep working to add more local payment methods to meet your requirement. Detailed information, please contact us via message or email.
- Is it safe to shop at BuyBest?
- BuyBest guarantees your privacy and security. We are secured by an industry leading certificate which ensures encryption of your personal information. We do not store any credit card information. All billing information is processed by PayPal.com, the world leading payment processor.
BuyBest never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order. We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly. You can opt-in and opt-out at any time via My Account > My Profile.
- How can I contact PayPal?
- +1-888-221-1161 (US & Canada Toll Free)
+1-888-215-5506 (US & Canada Toll Free)
These phone numbers are published on the Internet. PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/.
- How long does the refunds to go back to my credit card?
- Credit card refunds require manual verification and are processed within 3 business days. You will receive an instant e-mail notification from PayPal to confirm the refunds. You can also call PayPal to verify your refund.
After a refund is processed, it could take anywhere between 1 - 30 days to appear on your credit card statements. This delay depends solely on agreements between PayPal, your card's type (Visa/Mastercard/AE), and your issuing bank, It is not within our control.
- Which country do you ship to?
- We ship to most countries for different items, you can check it in the product page you want, like below:
If your country is not listed, please feel free to contact us.
Note: We don't send orders within China, as we only do foreign trade.
- Do not understand the status of tracking information?
- Here are some tracking status that may lead to misunderstanding, we gather them below for you.
Arrival at transit office of exchange
Departure from outward office of exchange
Sometimes, you will only get one of this tracking status. Both of them mean that your order 'left China and en route to destination country". For orders to smome countries, those status are the last ones, the carrier won't update it anymore.
Held by Customs
Take it easy, it doesn't always mean that the customs seize your parcel. It also means that your parcel is processing in customs now, it will release sooner or later.
Departure from transit office of exchange
Unfortunately, your order may be returned back to China. We appreciate your contact us to get the solution.
- Christmas DHL Free Shipping Week
Get your Christmas gifts within a week with DHL Free Shipping!
Still waiting for Free Shipping Day? BuyBest provides 2-week DHL free shipping for you. No free shipping day, but free shipping weeks!
Activity Time: 5th-17th, Dec, 2018(PST)
Shipping Carrier: DHL
Arrival Time: Within a week after shipment
Requirements:1.Order amount is over $150.
2.You are from one of the countries in the following Countries Allowed List.
Processing: If your order meets the two requirements above, you need choose standard shipping when you checkout, we will change your stand shipping to DHL express shipping when we ship out.
Countries Allowed List:
United States, United Kingdom, Canada, South Korea, Spain, Austria, Belgium, Bulgaria,Czech, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Norway, Poland, Sweden, Switzerland
1. Countries not in the Allowed List can not enjoy DHL free shipping. You can pay additional $30 to choose DHL when you make order.
2. We also have Early Christmas Sale during 3rd-12th, Dec(PST). You can enjoy $10 off $60 sitewide at the same time. Code: SAVE10.
- Can I add an item to my order?
- Sorry we can't revise the order after paid. Placing a new order for adding new item is best solution. You can either let the new order ship separately, or request to combine your two orders.
- Can I change my address for my order?
- Yes, you can change the shipping address anytime before an order gets packaged. Please contact via message firstly.
- How to check my order status?
- You can obtain your order status and waybill number directly at "My Account" after shipped. You will also received emails from us regarding the processing of your order.
Once your order request has been received, we will send you an "Your order has been shipped | Buybest" email. Once you complete the payment, you will receive an email from PayPal to inform you. Within 24～48 hours of your order being shipped, you will receive a "Your order has been created | Buybest" with your tracking number.
- Haven't receive notification mail of my order?
- If you did not receive the notification mail, please do as follows:
1. Check the inbox of your registered email and make sure it’s not in SPAM;
2. Please contact us and we'll solve it for you.
- How to cancel my order?
- Generally, we ship all orders within 48hours (90% within 24hours) in working day. You can sign into "My Account" to check your order status anytime.
If you order is "Pending", you may email us your order number, we will cancel it and fully refund you ASAP.
If your order has already been shipped, we do suggest you accept it. The returning parcel may cause more fees than its value. Thanks for your understanding.
- Item was not as described or ordered?
- We feel very sorry for the inconvenience. If the items you received are not the one you ordered or not as described, please take a picture of the item you receive and contact us with your order number. We will get back to you within 24 hours in business days.
- Order cancellation automatically information
- Unpaid orders will be canceled automatically by system after 2 days.
So sorry if this has caused some inconvenience for you. If there is any question, please feel free to contact us via emails (email@example.com) or message on our website.
- How to place an order？
A. Selected the item you want to buy and click ‘Buy Now’, you will be leaded to the ‘Submit Order’ page.
B. If you want to buy multiple items, just click ‘Add to Cart’.
B. After finish the selection, find your shopping cart at the top right area, click ‘Proceed to Checkout’ to the ‘Submit Order’ page.
2. Fill in the ‘Shipping Address’, select the ‘Delivery Method’ and ‘Payment Method’ according to your actual situation.
3. After fill in all the information, click ‘Submit Order’ & finish the payment.
4. Go finish the payment based on the payment method you select. Your order will be created in the meanwhile no matter you finish the payment or not.
5.If you finish the payment successfully, you can check your ‘Order Details’ to view the delivery updates.
- When will you send out presale orders?
- The shipping time of the presale orders will be based on the arrival time and the payment sequence of the presale products. Usually, it will take us about 10-30 days to send out the presale orders.
By the way, any orders which contain presale products belong to presale order.
- What are features of your pre-sale items?
Compared with other platforms, we have the following advantages:
1.Best Price: Offer the lowest insured price for presale
Price may be fluctuated before pre-sale items are put into mass production because of the uncertain cost of raw materials, logistics and etc. We promise to be liable for price differences of pre-sale orders before items come into stock, which means that we ask for nothing if prices are inflated, but customers can apply for differential compensation if prices are down (Please notice that compensation is unavailable if any coupons are used for pre-sale orders). Compensation will be sent to you in the form of coupon after shipment of item. Please enter in "My Account" > "My Order" to fill in format by the following example.
2.Faster Speed: Be the first one to release new products
We directly purchase from suppliers to ensure originality, price and faster speed.
3.100% Guaranteed: Accept liberal refund before shipment
We have reassuring after-sale guarantee with liberal refund policies before shipment. Please notice that only cancellation of whole order can be accepted. You will receive refund within 3-5 business days after we contact you. Please enter in “My Account” > “My Order” to fill in format by the following example.
4.Absolute fairness: Ship goods according to payment sequence
Pre-sale items sometimes come into stock in batches within 10-20 days. We will arrange shipment according to payment sequence. You will be informed of shipment by mail in the first place.
- What’s point?
- The point on BuyBest.com refers to the virtual currency on the platform, which is mainly used to exchange physical gifts and cash coupon in the Points Mall.
- How to get points?
- Points can be obtained through the following actions:
1. You can get 10 points for daily check in, please click here to sign in.
2. Place orders and receive items. Your points are accumulated according to your payment amount of actual orders.
3. Comment on orders. You will get corresponding points if you leave feedback for your orders.
4. Comment with pictures. Additional 10 points will be sent to you if you give feedback with pictures.
5. Invite your friends to register and put an order on Buybest, you will receive 500 points. Please click here to check it.
More ways to get points will come soon.
- What’s the status of your points?
- There are three status of points: Available, Expired, Used.
- Does a point expire?
- Points have a period of validity. Your points will expire at the end of the next year since the day you get them. For example, if you get your points on December 1, 2018, they will be expired on December 31, 2019.
Available: points are usable
Expired: points are expired without being used.
Used: points have been used
- How to exchange gifts with your points?
- Ensuring that your points are sufficient, you can select the items that you want, click "Exchange".
Your items will be put in the form of Limited Gift Coupon in your account. You can check your gift coupon in "My Account" > "My Coupon". It can only be used together with your order. Notice: Coupon has a period of validity, so please use them asap. Thanks!
- What's Cash Coupon?
- The Cash Coupon is also a kind of coupon which helps you to exchange your points to actual money. Usually, it will take us about 5-7 business days to confirm and transfer the money to your Paypal.