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- Which country do you ship to?
- We ship to most countries for different items, you can check it in the product page you want, like below:
If your country is not listed, please feel free to contact us.
Note: We don't send orders within China, as we only do foreign trade.
- Do not understand the status of tracking information?
- Here are some tracking status that may lead to misunderstanding, we gather them below for you.
Arrival at transit office of exchange
Departure from outward office of exchange
Sometimes, you will only get one of this tracking status. Both of them mean that your order 'left China and en route to destination country". For orders to smome countries, those status are the last ones, the carrier won't update it anymore.
Held by Customs
Take it easy, it doesn't always mean that the customs seize your parcel. It also means that your parcel is processing in customs now, it will release sooner or later.
Departure from transit office of exchange
Unfortunately, your order may be returned back to China. We appreciate your contact us to get the solution.