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- Can I add an item to my order?
- Sorry we can't revise the order after paid. Placing a new order for adding new item is best solution. You can either let the new order ship separately, or request to combine your two orders.
- Can I change my address for my order?
- Yes, you can change the shipping address anytime before an order gets packaged. Please contact via message firstly.
- How to check my order status?
- You can obtain your order status and waybill number directly at "My Account" after shipped. You will also received emails from us regarding the processing of your order.
Once your order request has been received, we will send you an "Your order has been shipped | Buybest" email. Once you complete the payment, you will receive an email from PayPal to inform you. Within 24～48 hours of your order being shipped, you will receive a "Your order has been created | Buybest" with your tracking number.
- Haven't receive notification mail of my order?
- If you did not receive the notification mail, please do as follows:
1. Check the inbox of your registered email and make sure it’s not in SPAM;
2. Please contact us and we'll solve it for you.
- How to cancel my order?
- Generally, we ship all orders within 48hours (90% within 24hours) in working day. You can sign into "My Account" to check your order status anytime.
If you order is "Pending", you may email us your order number, we will cancel it and fully refund you ASAP.
If your order has already been shipped, we do suggest you accept it. The returning parcel may cause more fees than its value. Thanks for your understanding.
- Item was not as described or ordered?
- We feel very sorry for the inconvenience. If the items you received are not the one you ordered or not as described, please take a picture of the item you receive and contact us with your order number. We will get back to you within 24 hours in business days.
- Order cancellation automatically information
- Unpaid orders will be canceled automatically by system after 2 days.
So sorry if this has caused some inconvenience for you. If there is any question, please feel free to contact us via emails (firstname.lastname@example.org) or message on our website.
- How to place an order？
A. Selected the item you want to buy and click ‘Buy Now’, you will be leaded to the ‘Submit Order’ page.
B. If you want to buy multiple items, just click ‘Add to Cart’.
B. After finish the selection, find your shopping cart at the top right area, click ‘Proceed to Checkout’ to the ‘Submit Order’ page.
2. Fill in the ‘Shipping Address’, select the ‘Delivery Method’ and ‘Payment Method’ according to your actual situation.
3. After fill in all the information, click ‘Submit Order’ & finish the payment.
4. Go finish the payment based on the payment method you select. Your order will be created in the meanwhile no matter you finish the payment or not.
5.If you finish the payment successfully, you can check your ‘Order Details’ to view the delivery updates.
- When will you send out presale orders?
- The shipping time of the presale orders will be based on the arrival time and the payment sequence of the presale products. Usually, it will take us about 10-30 days to send out the presale orders.
By the way, any orders which contain presale products belong to presale order.
- What are features of your pre-sale items?
Compared with other platforms, we have the following advantages:
1.Best Price: Offer the lowest insured price for presale
Price may be fluctuated before pre-sale items are put into mass production because of the uncertain cost of raw materials, logistics and etc. We promise to be liable for price differences of pre-sale orders before items come into stock, which means that we ask for nothing if prices are inflated, but customers can apply for differential compensation if prices are down (Please notice that compensation is unavailable if any coupons are used for pre-sale orders). Compensation will be sent to you in the form of coupon after shipment of item. Please enter in "My Account" > "My Order" to fill in format by the following example.
2.Faster Speed: Be the first one to release new products
We directly purchase from suppliers to ensure originality, price and faster speed.
3.100% Guaranteed: Accept liberal refund before shipment
We have reassuring after-sale guarantee with liberal refund policies before shipment. Please notice that only cancellation of whole order can be accepted. You will receive refund within 3-5 business days after we contact you. Please enter in “My Account” > “My Order” to fill in format by the following example.
4.Absolute fairness: Ship goods according to payment sequence
Pre-sale items sometimes come into stock in batches within 10-20 days. We will arrange shipment according to payment sequence. You will be informed of shipment by mail in the first place.